Return & Exchange Policy
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Visit our returns center here
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Clothing or jewelry items purchased within 30 days from the date of purchase
- Items must be in unused and resellable condition
- Items must be in the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted or promotional items
- Custom-made or custom-modified jewelry pieces, in any metal (14K, gold fill, and sterling silver)
- Pearl pieces may be subject to a 10% restocking fee
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 7 - 10 working days after approval.
My question is not addressed...
If you have any questions regarding return or refund, reach out to us at aloha@keanihawaii.com